The Technicalities of Email Marketing

The Technicalities of Email Marketing

On a scale of 1 to 10, how do you rank your email campaigns? Do you believe they are in the top ten and should have an excellent rating or do you rank them on the bottom of the scale, poorly rated with only a sometime average ranking? It’s interesting to note that according to online sources only %5 of email marketers give themselves an excellent rating while most fall in the average or poor category.

EMAIL

Mail is complicated.

If you’re in the majority (average or poor) do you rate your campaigns lower because of the responses you get are not what you expected. Even if you use all the information available on how to compose and send a killer email campaign, a low response rate could be caused by something as simple as overlooking the technicalities’ of email marketing.

The technicalities of email marketing are just a matter of paying attention to detail with some common sense added in.

For example, you may think a campaign needs to be colorful, with additional (but meaningful) graphics and maybe a little music to set the buying mood.  Sounds good but in reality most recipients have several online connected devices at their disposal. A well-executed email with additional graphics may suffer from Law of Diminishing Returns, especially when your recipient decides to open your email with their cell phone.  Even with the best responsive design, there are going to be issues on some devices.

And what about those who disable images (email provider to the discriminating recipient) as a default setting, which only results in a broken looking email from you. Too many broken looking images may translate into SPAM, and you don’t want that. Bottom- line, limit the use of graphics.

And just as it is important to limit the amount of graphics contained in your email message, you should limit the amount of words you use: most recipients will not even attempt to read your message if it appears too lengthy.

Create messages for your email campaigns that are short enough to read or at least scan quickly, concise enough to bring value and interesting enough to prompt a call to action (click on the link). Keep it simple.

How often should you be sending out these email campaigns? As with most email marketing, there are no set rules, continue to perform due diligence for each mailing by checking the opens, opted-outs, and clickthrough rates. Adjust your mailing frequency by your findings, eventually you may achieve the optimal numbers you’re looking for. Adjustments never stop so keep examining your results.

And what is the point for your email campaigns: to engage your recipients. Do this by offering useful information they can pass on and act on. Once your recipients realize there is value reading your email your relationship with them will flourish: your open rates should increase and your click-through rates will climb.

Speaking of click-through rates resist the urge to include too many links that you believe are applicable to your marketing message, too many links may set off SPAM filters and it has been our experience, on rare occasions that an outside link you included in your message may be associated with a blacklist. So not only verify what you’re linking too, limit the amount you include.

While I’m on the subject of SPAM, to avoid your email campaigns triggering warnings like this (for some)“Links and other functionality has been disabled in this message . . . the message was marked as SPAM … This message was converted to plain text.”

Follow the lead of most email marketers who typically remind their recipients to add their address to their whitelist, thereby avoiding the spam filters and/or junk folder. Simply include a statement in the beginning of your email message such as:

“To ensure delivery to your inbox (not bulk or junk folders); please add
dundee.list@mailinglistservices.com to your address book.” Easy to do, with good results.

To summarize, limit:

Graphics (keep it reasonable)
Words (don’t write a book)
Links (are they relevant to your message)
Frequency (don’t send too often but enough to keep them engaged)

Just a few technicalities to get your email delivered where it’s meant to be and you’ll move up on the rating scale in no time.

Needs help with technicalities or other email marketing issues?  Contact Dundee Internet Services today!

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Have you heard? AOL recently changed their email acceptance policy – and it could affect you!

Have you heard? AOL recently changed their email acceptance policy – and it could affect you!

Dear Dundee Internet,

What’s “uncategorized failure” all about? My posts– or, it seems, posts from anyone else using AOL–aren’t appearing in my inbox and weren’t yesterday. What’s up?

Thanks for your assistance,
Mr. Edwards

———————-

Dear Mr. Edwards,man with letter

It appears that AOL has followed Yahoo’s lead and has implemented a DMARC p=reject policy.  This breaks all mailing lists worldwide for anyone using a yahoo.com, and now aol.com, From: addresses.

AOL, recommends changing the list parameters like this:

“For mailing lists, also known as listservs, we recommend configuring reply behavior to fill the From line with the mailing lists address rather than the sender’s and put the actual user / sender address into the Reply-To: line. …”

Dundee Internet Support.

Need to know more? Contact Us

What do you think? Comments welcomed.

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Have you heard? Yahoo recently changed their email acceptance policy – and it could affect you!

Have you heard? Yahoo recently changed their email acceptance policy – and it could affect you!

Yahoo recently changed their email acceptance policy to combat yahoonetwork attacks against their users from bad people using a yahoo.com addresses that are not sent via a yahoo.com server.   Yahoo’s decision to reject this class of email fixes their problem but breaks everyone else who sends legitimate email via an Email Service Provider (ESP).

Yahoo has been fighting ongoing phishing attacks for a long time.  These attacks attempt to compromise legitimate yahoo user accounts.  Once compromised the hacker can then send SPAM and phishing emails to the members of the contact list of the compromised account.  Ever receive email FROM: (anyone@yahoo.com) containing a link and a message that encourages you to click on it?  Just another phishing attempt.

Yahoo has control over their own computers but not others.  Even though Yahoo has curtailed SPAM and phishing emails oozing out of their servers, hackers seem to always find a way, as they figured out how to continue to send email FROM: anbody@yahoo.com addresses using non-Yahoo servers.

In response to the hacker community, Yahoo has sent an alert to other ISP’s, using their new DMARC policy, essentially telling other ISPs not to accept any email sending with a FROM: @yahoo.com address unless that email originates from a Yahoo server.  So imagine what can happen if you are a list owner emailing with your favorite ESP (Email Service Provider) and using your Yahoo account for your list FROM address.  Your list of thousands of emails may be blocked,-never delivered.  Not good news for you, and, no news for your subscribers.

So what is the DMARC policy that allows Yahoo to stop the mail?

DMARC policy (Domain-based Message Authentication, Reporting and Conformance) sets the technical specifications on how to implement SPF, DKIM and other verification mechanisms in a uniform way. It keeps everyone on the same page. It could be viewed as the instruction book when setting up email authentication.  Consequently,   ISP’s checking DMARC records will most likely follow Yahoo’s recommendations, in this case not to accept any email sending with a FROM: @yahoo.com address unless that email originates from a Yahoo server

Legitimate email marketers and other email list owners will find that this action not only breaks mailing lists using a FROM: anybody@ yahoo.com address, but unfortunately,  interferes with emails using a Gmail, Hotmail, Comcast and other FROM addresses.

With this new policy, when a Yahoo user sends an email to a mailing list (i.e. Discussion list hosted at an ESP in this example) the list’s server distributes that message to all the list members, changing the headers which break the DMARC alignment. (“The authentication has to be from the same domain (or a sub-domain) as the address in the header-FROM: line”) Subscribers with accounts on other services, such as Hotmail, that perform a DMARC check will then fail also rejecting the original email.

What’s a Email List owner to do?

Some recommendations include complaining to Yahoo or not use a Yahoo From Address. Changing from a Yahoo From address seems to be the way to go.

Need to know more?  Contact Dunde@mail Services

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Unsubscribes Happen

Unsubscribes Happen

Does your Marketing email contain the same message over and over again, sending to the same list of people, over and over again?  Most likely, your message changes, with fresh content and the right call to action, ideally the call to action will get the right response from your list subscribers.

The right response doesn’t include unsubscribing, but unsubscribes happen. You can’t stop them so why make it difficult when someone is saying “I want off you list”.

Most people will generally opt-out of permission email for the same reasons:

  1. Your Messages Lack relevance
  2. You send too often
  3. Your recipient wants to receive your newsletter at a different email address.  The only way they know how to do this is unsubscribe with their current address and opt-in with their new email address.

What is the best way to allow someone to unsubscribe?

  1. Maybe you don’t have to.  Offer a preference page as an option to unsubscribing.  If your subscriber simply wants to change their email address or reduce the frequency of your emails, make it easy for them: let them manage their account settings.
  2. Make it easy to unsubscribe.  Don’t bury your unsubscribe information in your email messages, make it prominent, easy to find.  It’s also a bad idea to hide the unsubscribe instructions in the email header – you want them to remember the good experience they had as a subscriber to your newsletter.
  3. Do not make your subscriber login to unsubscribe.  Why should they have to go through the hassle of logging in, remembering a password to get out of something they no longer want?
  4. Try to find out why they are leaving.  Make feedback an option, but not a compulsory option.
  5. After they unsubscribe email a confirmation. It’s in good form to say Thank You or Goodbye, and you will maintain your professional relationship with them.
  6. Don’t keep them guessing when their address will be removed.  Let them know when their address will be removed.  I don’t recommend waiting ten days to remove their email address; they want to leave, let them, besides, software, makes the unsubscribe automatic. So should I say don’t add them back to your list for the next 10 days.
  7. Do not require a series of clicks to opt-out of emails.  Two clicks should be the max.
  8. Test your unsubscribe link:  Make sure it works.
  9. Keep the unsubscribe landing page updated.  It may be the last time they interact with your business so you will want to have this page compatible with the rest of your website.
    unsubscribe

    Unsubscribes Happen

In summary, do not make a subscriber work to unsubscribe. You decide how this is set:  feedback, two clicks or just a link, the bottom line is just graciously let them go.

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Unsubscribe Compliance Rules for Email Senders

Unsubscribe Compliance Rules for Email Senders

Oh no, it’s you again. In the past month, didn’t I unsubscribe from your newsletter at least 3 times.  What a pain: you keep coming back.  I really did follow the unsubscribe instructions that were buried in your newsletter:  I even received a confirmation that said I was off your list and here you are again, in my in-box!  This time I have permanently filtered all messages from your domain to my junk folder.  And please be reassured that I never will read or visit anything concerning your products or services again.

Better yet, I’m going to report you to the FTC for violation of the CAN SPAM Act, and with social media, pester me again and you will find out what the power of social media really means.

Have you felt that way – just one too many SPAM messages in the in-box.  Who is sending that stuff anyway?

Like yourself, the proficient email marketer knows that you actually opted-in to their newsletter but they remove your email address when you unsubscribe – and some remove you with no questions asked.  And then there’s the unscrupulous email marketer who keeps putting you back on their list to boost up their subscription numbers – he or she may reason, why go through the trouble to reengage these people, it’s just easier to add them back on the list.

Both types of marketers, the proficient and unscrupulous, are subject to the rules and regulations spelled out in the CAN SPAM Act of 2003  along with the additional guidelines and extra rule changes imposed by the FTC in 2008.

The 2003 CAN SPAM Act with the FTC’s update provides ESPs and list owners the definitions and procedures for sending commercial electronic mail messages.  The rules cover Content compliance, Sending behavior compliance, and the topic of today’s discussion: Unsubscribe compliance.   Keep in mind the Government did not publish a list of the best unsubscribe practices they only published Unsubscribe compliance rules.

According to the CAN SPAM Act:

All senders of commercial email must provide a working opt-out mechanism for email recipients to unsubscribe from: a functioning URL or hyper link.  The actual opt-out process can be as straight forward as sending a reply with the word “remove” in the subject line to a more complicated procedure where the link goes to a landing page (preference page) with subscriber options such as changing the frequency of emails.

To recap, the online options to leave a list are:

  1. Reply to an email with one word in the subject line: i.e. “remove” or “unsubscribe”
  2. One-click to a landing page and enter their email address.
  3. A customized URL that has your email address coded in the link.  Click to unsubscribe and you receive an immediate confirmation.
  4. Click to a preference page or email management page.  Subscribers can update their subscription information and opt-in or opt-out if the sender is offering more than one newsletter.  The sender cannot require the recipient to give them any personal information or take, any other steps other than sending a reply or visiting a website opt-out page.
  5. No fees can be charged to unsubscribe.

In addition:

The unsubscribed address cannot be sold or transferred, unless of course it’s company that you engaged to help you comply with the CAN SPAM Act.

The sender must honor an opt-out request within 10 business days – (hmm does that gives a company more days to SPAM you.)

AND unsubscribe online isn’t the only option.  The CAN SPAM Act requires the sender to have a process in place to complete unsubscribe requests (within 10 days) received from different communications channels.  (USPS mail, telephone and so forth.)

stop spam

CAN SPAM

Those are the Unsubscribe compliance rules, check back here my list of The Unsubscribe Best Practices or join our blog list and never miss a new Blog Entry.

Have a blog you like to share on List Hosting, Email Marketing or similar topic?  Send it to info@dundee.net

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From Our List to Your House – list hosting features to keep you happy all year, every year.

From Our List to Your House – list hosting features to keep you happy all year, every year.

More Comprehensive Reporting and tracking capabilities
Easy Content Creation
Reactive and proactive flexibly control
Real time Powerful Campaign Capabilities
Your best choice for an ESP, Dundee Internet Services Inc.Bell

Campaign automation and real-time messaging
HTML templates or build your own with embedded tool
Refer a friend, track opens, click- through and forwards
Integrated analytics
Set throttling
Track visitor behavior across websites and campaigns
Member Add Enhancements
Automate transactional messaging for one-to-one marketing in real time
Seamless Integration with Enterprise Connectors

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What Route Does My Email Travel?

What Route Does My Email Travel?

Email authentication procedures are designed to provide email senders a way to take responsibility for the email they send.  These procedures give the email recipients (receiving ISPs) ways to authenticate any senders email, such as email coming from an  Email Service Provider, as it provides a clear sender identity.  When such procedures are in place an email may take the following route before it is read.

travel
Travel
  1. Compose your email campaign
  2. Send your campaign

The sending entity

  1. Identifies the recipient
  2. Processes the message
  3. Constructs the headers
  4. Sends your email to the recipients’, receiving mail serve

The receiving Mail Server

  1. Processes the messages
  2. Authenticates the sender’s DNS entry using procedures such as DKIM
  3. Validates the incoming message that sender is authorized to send the message
  4. Processes the email using sender reputation, authentication and content filtering
  5. Delivers messages in the recipients in- box, junk mail, or just block it

Access the message

  1. The recipient can now read the message.

“I tried a couple of other hosting services and always had difficulty getting live help. I rarely need to speak to them but when I do, there’s always a live person to speak to when I call. Dundee has helped me grow my business and my customers now receive updated info about my products on a predetermined schedule. And I customize my newsletters to mirror my website. I’m very happy and their prices fit right into my budget.”

Deborah, Animal Rescue

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Quick Tips for Email Marketers, Land Here To Learn More

Quick Tips for Email Marketers, Land Here To Learn More

Theoretically, in-coming campaigns, promotions and marketing emails are all about getting the right content in the right place and the right time.   If successful, you will have managed to create a positive avenue for your marketing activities and people will love to hear from you.

To Keep the love, avoid sending emails that are non-relevant, boring or annoying (what you again!).  trying to do everything

Promote yourself as the solution to their problem by highlighting, emphasizing, and presenting the benefits of your service.   One way to do this is by using a landing page that is:

  1. Designed specifically for the one offer you are promoting.  Resist adding more deals to your landing page.  Keep the landing page simple because you want your visitor to do that one thing you want them to do: whether it is filling out a form, or buying a cookie.
  2. Inviting with compelling content that attracts attention with the benefits you emphasize.   The right message will  prompt your visitor to perform your call to action, whether it’s  to click here to download a white paper or fill out an order form for a free estimate.
  3. Brief and to the point; keep your call to action above the fold.  (“The portion of the page that requires scrolling in order to see content is called “below the fold.”)   Compelling copy with a good call for action will get that sale, fill that webinar seat or collect more demographic information on your email customer.

The bottom line, a landing page can make or break your well planned out, executed, campaigns, promotions and marketing emails ..  Why spend all that time and energy on email marketing only to fall short by failing to deliver a landing page that begs to be read and used, designed to work with your campaign with a strong call to action message and useful relevant content for all your list subscribers.

Just to let you know, we are extremely pleased with the promptness and level of support offered by your services.  Our organization is very grateful to have found such a quality list serve host.”
Dan, Texas A&M University

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